Verbo Computers Ltd,  Station Road, Northfleet, Gravesend, KENT DA11 9DY

Internet Security Internet Security Internet Security Remote Support Remote Support Remote Support Workshop & Remote Workshop & Remote Workshop & Remote Ultimate  & Remote Ultimate  & Remote Ultimate  & Remote Contract Terms Contract Terms Contract Terms Remote & Backup Remote & Backup Remote & Backup
F-Secure Internet Security Options With Support Contracts
TERMS & CONDITIONS: Section 1: (1, 2, 3 & 4) Prices quoted are per unit/device Prices quoted exclude VAT @  20% A term of one calendar year applies Supplied as downloaded software with an email subscription code Customer is fully liable for backing up their data on a regular basis Verbo Computers cannot be held liable for any damage to data files from unknown/new viruses that F- Secure fail to detect Software is transferable to another machine should current machine fail (one move per year) Telephone support is reserved at 15 minute sessions at our discretion on only F-Secure issues Section 2: (5 & 6) Remote support to software only covers known software programs (excluding out-of-life products at our discretion) Remote support will be undertaken within working hours, 9am to 6pm. Monday to Friday, excluding Bank holidays (out of hours support can agreed by prior arrangement) Remote support response will be undertaken within 12 hours (maximum) Section 3: (7, 8, 9 & 10) Support to software only covers known software programs (excluding out-of-life products / hardware at our discretion) Backup software must be known to Verbo Computer to aid in set-up Section 3a: (a, b, c & d) Verbo Computers Ltd installs Carbonite Personal software as a Silver Partner, all additional Terms and Conditions are as stated on the Carbonite website.  Please read here.  Should you require a full copy emailed please request at support@verbo.co.uk Data backed up must be specified during installation.  Additional folders/files can be added at any time and training will be provided Section 4: (11, 12, 13 & 14) Workshop MOT must be booked into workshop within one month of contract commencement Workshop MOT does not include collecting or returning machine Workshop tasks do not include collecting or returning machine unless taken from onsite appointment. Telephone support is reserved at a reasonable length of time Telephone support to any issue is reinforced via remote software Section 5: (15 & 16) Verbo Computers reserved at 3 hours on-site, if issue is not solved machine will need to be taken back to workshop Reduced labour charge of 10% off standard labour charge
2 years running Awarded winners Excellence in Customer Service by ABC Networks 
01474 353277
Verbo Computers Ltd,  Station Road, Northfleet, Gravesend, KENT DA11 9DY
Terms & Conditions
Verbo Computers Ltd VERBO
Internet Security Internet Security Internet Security Remote Support Remote Support Remote Support Workshop & Remote Workshop & Remote Workshop & Remote Ultimate  & Remote Ultimate  & Remote Ultimate  & Remote Contract Terms Contract Terms Contract Terms Remote & Backup Remote & Backup Remote & Backup
F-Secure Internet Security Options With Support Contracts
TERMS & CONDITIONS: Section 1: (1, 2, 3 & 4) Prices quoted are per unit/device Prices quoted exclude VAT @  20% A term of one calendar year applies Supplied as downloaded software with an email subscription code Customer is fully liable for backing up their data on a regular basis Verbo Computers cannot be held liable for any damage to data files from unknown/new viruses that F-Secure fail to detect Software is transferable to another machine should current machine fail (one move per year) Telephone support is reserved at 15 minute sessions at our discretion on only F-Secure issues Section 2: (5 & 6) Remote support to software only covers known software programs (excluding out-of-life products at our discretion) Remote support will be undertaken within working hours, 9am to 6pm. Monday to Friday, excluding Bank holidays (out of hours support can agreed by prior arrangement) Remote support response will be undertaken within 12 hours (maximum) Section 3: (7, 8, 9 & 10) Support to software only covers known software programs (excluding out-of-life products / hardware at our discretion) Backup software must be known to Verbo Computer to aid in set-up Section 3a: (a, b, c & d) Verbo Computers Ltd installs Carbonite Personal software as a Silver Partner, all additional Terms and Conditions are as stated on the Carbonite website.  Please read here.  Should you require a full copy emailed please request at support@verbo.co.uk Data backed up must be specified during installation.  Additional folders/files can be added at any time and training will be provided Section 4: (11, 12, 13 & 14) Workshop MOT must be booked into workshop within one month of contract commencement Workshop MOT does not include collecting or returning machine Workshop tasks do not include collecting or returning machine unless taken from onsite appointment. Telephone support is reserved at a reasonable length of time Telephone support to any issue is reinforced via remote software Section 5: (15 & 16) Verbo Computers reserved at 3 hours on-site, if issue is not solved machine will need to be taken back to workshop Reduced labour charge of 10% off standard labour charge
01474 353277
2 years running Awarded winners Excellence in Customer Service by ABC Networks