Support Packages

Partner with us to be secure, protected and safe.

Support Packages available at Verbo Computers

Choose from one of our support plans that will suit your requirements.

Support Packages - Form

No details are give to any 3rd party,  All details are for Verbo Computers use only.

Full Remote Support (P100) + F-secure Premium Portal Workstation with Full Remote Support

Cost: £250+VAT / year per unit (or monthly instalments)

  1. F-Secure will find patches as available to existing software to prevent vulnerability of programs (see link for full list of programs included)
  2. F-Secure will install Window updates on a regular basis
  3. Verbo Computers will remove unknown/new viruses/malware/spyware and notify F-Secure accordingly to prevent reinfection
  4. Verbo Computers will give reasonable telephone support on F-Secure issues
  5. Verbo Computers will install the software to ensure machine is fully clean and the product is set up correctly
  6. Verbo Computers will pre-install remote support software
  7. Verbo Computers will monitor updates are successfully installed
  8. Verbo Computers will assist with any new current product software installs, i.e. printer set-ups, mobile phone connection, camera, book keeping software etc.
  9. Verbo Computers will assist with backup set-up including short tutorial if required.
  10. Verbo Computers will resolve any software/install errors.

Please read Section 1, 2 & 3 for terms and conditions which apply

Verbo Full Remote Support (P100 plus) + F-secure Premium Portal Workstation with full remote support and data backup.

Cost: £350.00+VAT / year per unit or first payment of £145 +VAT then 11 payments of £25.00 + VAT per month

  1. F-Secure will upgrade existing software to prevent vulnerability of programs (see link for full list of programs included).
  2. F-Secure will install Window updates on a regular basis.
  3. Verbo Computers will remove unknown/new viruses/malware/spyware and notify F-Secure accordingly to prevent reinfection.
  4. Verbo Computers will give reasonable telephone support on F-Secure issues.
  5. Verbo Computers will install the software to ensure machine is fully clean and the product is setup correctly.
  6. Verbo Computers will preinstall remote support software.
  7. Verbo Computers will monitor updates are successfully installed.
  8. Verbo Computers will assist with any new current product software installs, i.e. printer setups, mobile phone connection, camera, book keeping software etc.
  9. Verbo Computers will assist with backup setup including short tutorial if required.
  10. Verbo Computers will resolve any software/install errors.

Plus

  • a)Unlimited cloud backup for 1 personal computer.
  • b)Automatic & secure cloud backup.
  • c)Free support and weekly monitoring on backup operation.
  • d)Sync, share & access files remotely.

Please read Section 1, 2, 3 & 3a for terms and conditions which apply.

Full Remote & Workshop Support (P200) (restricted areas ratio – please ask for details) + F-secure Premium Portal Workstation with full remote support with workshop services.

Cost: £300.00+VAT / year per unit.

  1. F-Secure will find patches as available to existing software to prevent vulnerability of programs (see link for full list of programs included).
  2. F-Secure will install Window updates on a regular basis
  3. Verbo Computers will remove unknown/new viruses/malware/spyware and notify F-Secure accordingly to prevent reinfection.
  4. Verbo Computers will give reasonable telephone support on F-Secure issues.
  5. Verbo Computers will install the software to ensure machine is fully clean and the product is set up correctly.
  6. Verbo Computers will pre-install remote support software.
  7. Verbo Computers will monitor updates are successfully installed.
  8. Verbo Computers will assist with any new current product software installs, i.e. printer setups, mobile phone connection, camera, book keeping software etc.
  9. Verbo Computers will assist with backup set-up including short tutorial if required.
  10. Verbo Computers will resolve any software/install errors.
  11. Advisory workshop MOT on commencement of contract i.e. general maintenance check, dust extraction of machine, removal of unwanted files and rogue programs/toolbars.
  12. Up to four(4) free workshop labour on any hardware issues (excl. any hardware required).
  13. All workshop solutions to any software issues not fixable via remote support.

Please read Section 1, 2, 3 & 4 for terms and conditions which apply.

Ultimate Support (P400) (restricted to particular areas – please ask) + F-secure Premium Portal Workstation with full remote support, workshop services & on-site services.

Cost: 400.00+VAT / year per unit or 12 payments of £40.00 + VAT per month.

  1. F-Secure will find patches as available to existing software to prevent vulnerability of programs (see link for full list of programs included).
  2. F-Secure will install Window updates on a regular basis
  3. Verbo Computers will remove unknown/new viruses/malware/spyware and notify F-Secure accordingly to prevent reinfection.
  4. Verbo Computers will give reasonable telephone support on F-Secure issues.
  5. Verbo Computers will install the software to ensure machine is fully clean and the product is set up correctly.
  6. Verbo Computers will pre-install remote support software
  7. Verbo Computers will monitor updates are successfully installed.
  8. Verbo Computers will assist with any new current product software installs, i.e. printer set-ups, mobile phone connection, camera, book keeping software etc.
  9. Verbo Computers will assist with backup set-up including short tutorial if required.
  10. Verbo Computers will resolve any software/install errors.
  11. Verbo Computer offer an advisory workshop MOT on commencement of contract i.e. general maintenance check, dust extraction of machine, removal of unwanted files and rogue programs/toolbars.
  12. Customer may use up to four(4) free workshop tasks on hardware issues (excl. any hardware required).
  13. Verbo Computers cover all workshop solutions to software issues not fixable via remote support.
  14. Verbo Computer will telephone support to a resolve any issue.
  15. Free on-site labour, up to four(4) per year. (excl. any hardware required).
  16. Reduced labour charge for any additional hours required. 

Please read Section 1, 2, 3, 4 & 5 for terms and conditions which apply.

We Are Partners with F-Secure

As a partner with F-secure, an Award winning company, your systems will have advanced firewall protection to secure you from viruses, malware and hackers. We employe the Younited F-secure Cloud system with advanced sharing and backup system. 

Do you need help? We can remotely login and fix the issue.

Our engineers can provide a computer, mobile or tablet repair service anywhere in the UK. Contact us for further details, to arrange a remote support, or simply ask more about our remote support contracts.